Privacy policy

Privacy Policy

Last updated: 12 September 2026

At Cyberstores, we respect your privacy and are committed to protecting the personal information you provide when using our website, creating an account, placing an order, contacting us, or interacting with our services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the rights you may have regarding your personal information.

Cyberstores aims to handle personal information in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Full name
Email address
Telephone or mobile number
Billing and delivery address
Order and transaction information
Account information
Products purchased
Communication and customer-service information
Information you provide when contacting us
Technical information relating to your use of our website

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2. Payment Information

When you make a payment through our website, payment information may be processed by the relevant payment service provider.

Cyberstores does not intentionally store complete payment-card details on its own systems where payment processing is handled by a third-party payment provider.

Payment providers may have their own privacy policies and security procedures.

3. How We Use Your Information

We may use personal information to:

Process and fulfil orders;
Arrange delivery;
Process payments and refunds;
Provide customer support;
Communicate with you about your orders;
Manage customer accounts;
Respond to enquiries;
Process returns and exchanges;
Improve our products, services and website;
Prevent fraud, abuse or unlawful activity;
Maintain appropriate business and transaction records;
Comply with applicable legal and regulatory requirements.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected, except where permitted or required by law.

4. Marketing Communications

Where permitted by law, Cyberstores may send customers information about products, promotions, special offers or other marketing communications.

You may request to stop receiving marketing communications by using an available unsubscribe option or by contacting us.

Stopping marketing communications does not prevent us from sending essential communications relating to your orders, transactions, account or other services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly and to improve the shopping experience.

Cookies may be used for purposes such as:

Remembering shopping-cart information;
Maintaining website functionality;
Understanding how visitors use our website;
Improving website performance;
Supporting relevant marketing or advertising activities where applicable.

You may be able to manage or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

6. Shopify and Service Providers

Cyberstores operates its online store using Shopify and may use other trusted service providers to provide services such as:

Website hosting and operation;
Payment processing;
Order fulfilment;
Delivery and courier services;
Customer support;
Website analytics;
Marketing and communication services.

These service providers may process personal information on our behalf or as independent service providers, depending on the service involved.

We aim to work with service providers that maintain appropriate safeguards for personal information.

7. Sharing Personal Information

Cyberstores does not sell your personal information as a business practice.

We may disclose personal information where reasonably necessary to:

Payment providers;
Courier and delivery providers;
Technology and service providers;
Professional advisers;
Fraud-prevention or security providers;
Government authorities or regulators where legally required;
Law-enforcement authorities where legally required.

We only seek to share information that is reasonably necessary for the relevant purpose.

8. Information Security

Cyberstores takes reasonable steps to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and devices.

9. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Processing and fulfilling orders;
Providing customer support;
Handling returns and refunds;
Maintaining financial and transaction records;
Resolving disputes;
Preventing fraud;
Complying with legal and regulatory obligations.

When personal information is no longer reasonably required, it may be deleted, destroyed, anonymised or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or outdated information;
Request deletion of information where legally appropriate;
Object to certain processing of your information;
Withdraw consent where processing is based on consent;
Request information about how your personal information is being processed;
Lodge a complaint regarding the handling of your personal information.

Certain rights may be subject to legal limitations or requirements.

11. Accuracy of Your Information

We rely on customers to provide accurate and up-to-date information.

If your personal information changes or you discover that information we hold is inaccurate, please contact us so that we can correct it where appropriate.

12. Children's Information

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children without appropriate authorisation where such authorisation is required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

These third-party websites operate independently from Cyberstores and may have their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. International Data Transfers

Some service providers used by Cyberstores may process or store information outside South Africa.

Where personal information is transferred across borders, Cyberstores aims to take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy and data-protection requirements.

15. Changes to This Privacy Policy

Cyberstores may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The updated version will be published on this website with a revised "Last updated" date.

16. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

Cyberstores
Email: katsnelly08@outlook.com
Country: South Africa

Please provide enough information for us to understand and respond to your request.

17. Information Regulator

If you are not satisfied with how your personal information has been handled, you may also have the right to lodge a complaint with the Information Regulator of South Africa, subject to applicable law and its complaint procedures.